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Privacy and data protection policy

Privacy – Extended information

The Privacy Policy is part of the General Terms and Conditions governing this website.

Who is responsible for processing your data?

THEME CENTRAL LAB, S.L

Address: CALLE POETA J.MARAGALL, 001 16º, 28000 – MADRID

CIF: B02631554

Phone: +34 669 70 30 70

Mail: protecciondedatos@themrise.com

You may contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of any changes.

What data do we collect through the website?

We may process your IP address, the operating system or browser you use, and even the duration of your visit, anonymously.

If you provide your details in the contact form, you will be identified so that we can get in touch with you if necessary. The purpose of this automated collection and processing of personal data is, in general:

  • To respond to your inquiries, requests, or questions.
  • To manage the requested service, respond to your request, or process your inquiry.
  • To provide information electronically related to your request.
  • To send commercial information or information about events via electronic means, provided there is explicit consent.
  • To perform analysis and improvements on the website regarding our products and services, and to enhance our business strategy.

Acceptance and consent of the data subject: In cases where it is necessary to complete a form and click the “send” button to make a request, doing so will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or to the acceptance of the Privacy Policy.

All our forms include the * symbol for required fields. If you do not complete these fields, or do not tick the checkbox accepting the Privacy Policy, the information cannot be submitted. It usually takes the following form: “I am over 14 years old and I have read and accept the Privacy Policy.”

What data do we use with WhatsApp Business Chat?

The automated collection and processing of the personal data you provide has the following general purposes:

  • Information about our products.
  • To respond to inquiries.
  • Order management.
  • To receive commercial information, if you give us your consent.
  • To resolve incidents.

The legal basis is the acceptance of the conversation through the chat. The use of WhatsApp Business involves an international data transfer according to https://faq.whatsapp.com/1148840052398648/?locale=es_LA

What data do we collect through the Newsletter?

On the website, you can subscribe to the Newsletter by providing an email address, to which it will be sent.

We will only store your email address in our database and will send you emails periodically until you request to unsubscribe or we stop sending emails. You will always have the option to unsubscribe in any communication.

The purpose of this automated collection and processing of personal data is, in general:

  • To manage the requested service.
  • To provide information electronically related to your request.
  • To send commercial information or information about events via electronic means, provided there is explicit consent.
  • To perform analysis and improvements in email campaigns in order to enhance our business strategy.

Acceptance and consent of the data subject: In cases where you subscribe, it will be necessary to tick a checkbox and click the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.

If you do not tick the checkbox accepting the Privacy Policy, the information cannot be submitted. It usually takes the following form: “□ I am over 14 years old and I have read and accept the Privacy Policy.”

Likewise, with this acceptance, the data subject expressly consents to the transmission of the information provided through the newsletter being carried out via The Rocket Science Group (Mailchimp), (675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA), a company based in the United States and the email service provider for THEME CENTRAL LAB S.L., which implements strict security procedures regarding the storage and disclosure of data in order to prevent any unauthorized access or processing of the same.

You may withdraw the consent given at any time or exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as the withdrawal of the consent granted for such processing, by sending your request to THEME CENTRAL LAB S.L. or to the email address: protecciondedatos@themrise.com, by means of a written and signed request, including a copy of your ID. (If you request the exercise of a right on behalf of a third party, you must provide an authorization from that third party, also attaching a copy of their ID.)

Likewise, the USER who is also a client of THEME CENTRAL LAB S.L. is informed that, in accordance with the LSSI (Spanish Law on Information Society Services and Electronic Commerce), their email address may be used to send the aforementioned commercial emails electronically without prior consent, provided that they relate to services and products similar to those initially contracted. However, the USER/client may object at any time to receiving such commercial emails by following the same procedure indicated in the previous paragraph.

What data do we use as a client?

The collection and automated processing of the personal data you provide to us as a client generally have the following purposes:

  • Preparation of the quotation and its follow-up through communications between both parties.
  • Providing information by electronic means regarding your request.
  • Sending commercial information or event updates by electronic means, provided there is explicit authorization.
  • Managing administrative, communication, and logistics services carried out by the Data Controller.
  • Invoicing and tax reporting.
  • Carrying out the corresponding transactions.
  • Debt management and recovery activities.
What data do we use as a provider?

The collection and automated processing of the personal data you provide to us as a supplier generally have the following purposes:

  • Providing information by electronic means regarding your request.
  • Sending commercial information or event updates by electronic means, provided there is explicit authorization.
  • Managing administrative, communication, and logistics services carried out by the Data Controller.
  • Invoicing.
  • Carrying out the corresponding transactions.
  • Invoicing and tax reporting.
  • Debt management and recovery activities.

The legal basis is the acceptance of a contractual relationship, or alternatively your consent when contacting us or offering your products through any means.

What data do we use from social networks?

PRIVACY POLICY ON SOCIAL MEDIA

THEME CENTRAL LAB, S.L informs Users that it has created a profile on the Facebook, X, and Instagram social networks with the main purpose of informing Users about our brands and products, sharing news related to them, as well as communicating events, promotions, updates, and giveaways related to them that may be of interest to you.

Information to the user:

THEME CENTRAL LAB, S.L

CIF: B02631554

CALLE POETA J.MARAGALL, 001 16º, 28000 – MADRID

Contact for exercising rights: protecciondedatos@themrise.com

The User has a profile on the same social network and has chosen to join the page created by THEME CENTRAL LAB S.L., thereby showing interest in the information published on the Network.

By joining our page, you provide your consent for the processing of the personal data published on your profile. In general, for:

  • Responding to your inquiries, requests, or questions.

  • Managing the requested service, responding to your request, or processing your application.

  • Interacting with you and building a community of followers.

THEME CENTRAL LAB S.L has access to and processes the User’s publicly available information, in particular their contact name. This data is used solely within the social network itself and is not incorporated into any database.

The User can access the privacy policies of the social network at any time, as well as configure their profile to ensure their privacy.

In accordance with the rights granted by current data protection regulations, you may contact the competent Supervisory Authority to lodge any complaint you consider appropriate. You may also exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as withdraw the consent given for their processing, by sending your request to THEME CENTRAL LAB S.L at C/ , or by email to:

protecciondedatos@themrise.com

Use of the profile:

THEME CENTRAL LAB S.L. may carry out the following actions:

  • Accessing publicly available profile information.

  • Sending personal and individual messages through the social network’s channels.

  • Posting page status updates that will appear on the User’s profile.

The User can always control their connections, remove content that is no longer of interest, and restrict who they share their connections with; to do so, they must access their privacy settings..

Once the User has joined THEME CENTRAL LAB S.L’s page, they may publish comments, links, images, photographs, or any other type of multimedia content supported by the social network. In all cases, the User must own such content, hold the corresponding copyright and intellectual property rights, or have the consent of the affected third parties.

Any publication on the page—whether texts, graphics, photographs, videos, etc.—that infringes or is likely to infringe morality, ethics, good taste, or public decency, and/or that violates or breaches intellectual or industrial property rights, the right to image, or the law, is expressly prohibited.

In such cases, THEME CENTRAL LAB S.L., SLU reserves the right to immediately remove the content without prior notice and may request the permanent blocking of the User.

THEME CENTRAL LAB S.L. shall not be held responsible for content freely posted by a User.

The User should be aware that their posts will be visible to other Users, and therefore they are primarily responsible for their own privacy.

The images that may be published on the page will not be stored in any database by THEME CENTRAL LAB S.L., but they will remain on the social network.

THEME CENTRAL LAB S.L. reserves the right to organize events, giveaways, or promotions in which Users who have joined its page may participate. The terms and conditions of each of these, when conducted through the social network platform, will be published on the same platform, always in compliance with the applicable rules.

The social network does not sponsor, endorse, or administer in any way any of our events, giveaways, or promotions, nor is it associated with any of them.

THEME CENTRAL LAB S.L will use the social network to promote its brands and products. In any case, if it decides to process your contact data in order to carry out direct informational actions, it will always do so in compliance with the legal requirements of applicable legislation.

Recommending THEME CENTRAL LAB S.L.’s page to other Users so that they can also enjoy promotions or stay informed about its activity shall not be considered advertising.

Below is the link to the social network’s privacy policy:

  • Facebook http://www.facebook.com/policy.php?ref=pf
  • Instagram https://help.instagram.com/155833707900388
  • Twitter http://twitter.com/privacy
  • Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
  • Pinterest https://about.pinterest.com/es/privacy-policy
  • Google* http://www.google.com/intl/es/policies/privacy/
  • *(Google+ y Youtube)
What data do we use from your CV?

The collection and automated processing of the personal data you provide in your CV generally have the following purposes:

  • Organizing recruitment and hiring processes for employees.

  • Inviting you to job interviews and evaluating your application.

  • If you have given us your consent, we may share your data with partner or affiliated companies, solely for the purpose of helping you find employment.

  • If you tick the checkbox accepting the privacy policy, you give us your consent to share your job application with the entities that make up the group of companies, with the aim of including you in their recruitment processes.

We also inform you that two years after receiving your CV, we will proceed with its secure destruction.

The legal basis is your unequivocal consent when sending us your CV.

What data do we collect through the Ethics Channel?

If you identify yourself, we may collect: first name, last name, email, phone number, and the personal data of any third party/parties you provide to us in your report.

For what purposes will we process your personal data?

    • Managing communications.
    • Adopting the corresponding corrective measures.
    • If necessary, informing you of the outcome of the procedure.

What is the legal basis for processing your data?

The legal basis is legal obligation or, alternatively, public interest.

How long will we retain your personal data?

The data will be retained for the period strictly necessary to clarify the reported facts. In any case, after six (6) months, the provided data will be anonymized unless they are being investigated within a different legal framework.

Do we include personal data of third parties?

No, as a general rule we only process the data provided to us by the data subjects themselves. If you provide us with data relating to third parties, you must first inform them and obtain their consent, otherwise you release us from any liability for failure to comply with this requirement.

And what about data of minors?

We do not process data of minors under 14 years of age. Therefore, please refrain from providing such data if you are under that age or, where applicable, from providing data of third parties who are under the aforementioned age. THEME CENTRAL LAB S.L. disclaims any liability for non-compliance with this provision.

Will we send communications by electronic means?
  • They will only be carried out to manage your request, if this is one of the contact methods you have provided to us.
  • If we send commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?

You can rest assured: we have adopted an optimal level of protection for the Personal Data we handle, and we have implemented all technical means and measures available to us in accordance with the current state of technology to prevent loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To whom will your data be disclosed?

Your data will not be disclosed to third parties, except where required by law. In particular, it may be communicated to the Spanish Tax Agency and to banks and financial institutions for the collection of payment for the service provided or product purchased, as well as to data processors necessary for the performance of the agreement.

In the event of a purchase or payment, if you choose to use any application, website, platform, bank card, or other online service, your data will be transferred to that platform or processed within its environment, always with the highest level of security.

When authorized by us, the web development and maintenance company, as well as the hosting provider, may have access to our website. They will be bound by a service agreement requiring them to maintain the same level of confidentiality and data protection as we do.

Any international transfer of data resulting from the use of U.S.-based applications will be subject to the Privacy Shield framework, which guarantees that U.S. software companies comply with European data protection policies regarding privacy.

What rights do you have?
  • To know whether we are processing your data.
  • To access your personal data.
  • To request the rectification of your data if it is inaccurate.
  • To request the erasure of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent granted.
  • To request the restriction of the processing of your data in certain circumstances, in which case we will only retain it in accordance with applicable regulations.
  • To data portability, whereby your data will be provided to you in a structured, commonly used, and machine-readable format. If you prefer, we can send it to a new controller designated by you. This right only applies in certain cases.
  • To lodge a complaint with the Spanish Data Protection Agency or the competent supervisory authority if you believe that we have not handled your request appropriately.
  • To withdraw your consent for any processing based on your consent at any time.

If you modify any of your data, we would appreciate it if you informed us so that we can keep it up to date.

In accordance with the rights granted to you under current data protection regulations, you may contact the competent Supervisory Authority to lodge any complaint you consider appropriate. You may also exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as withdraw the consent given for their processing, by sending your request to THEME CENTRAL LAB S.L., C/ , or by email to: protecciondedatos@themrise.com.

Would you like a form to exercise your data protection rights?
  • We have forms available for exercising your rights; you can request them by email or, if you prefer, you may use those provided by the Spanish Data Protection Agency or third parties.
  • These forms must be signed electronically or accompanied by a copy of your ID card.
  • If you are represented by someone else, you must provide a copy of their ID or ensure the form is signed with their electronic signature.
  • The forms may be submitted in person, sent by post, or emailed to the Controller at the address provided at the beginning of this text.
How long does it take us to respond to your request to exercise your rights?

It depends on the right in question, but at most within one month from your request, and up to two months if the matter is particularly complex, in which case we will notify you that we need more time.

Do we use cookies?

If we use any cookies other than strictly necessary ones, you can consult the Cookie Policy through the corresponding link available on the homepage of our website.

How long will we keep your personal data?
  • Your personal data will be kept as long as you remain linked to us.
  • Once your relationship with us ends, the personal data processed for each purpose will be retained for the legally required periods, including the time during which a judge or court may require them, taking into account the statute of limitations for legal actions.
  • The data processed will be retained as long as the aforementioned legal periods have not expired, if there is a legal obligation to retain them, or, if no such legal period exists, until the data subject requests their deletion or withdraws the consent given.
  • We will retain all information and communications related to your purchase or the provision of our service for as long as product or service warranties last, in order to handle possible claims